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Shipping and Returns

Medical Support Products offers a 30 day return policy for items in new undamaged condition, with original packaging. Custom built items are not returnable. The customer is responsible to pay all shipping costs and a 25% restocking fee.

Steps for Returns

1.   Obtain a RMA Number
Before returning any items, you must call to obtain a RMA number at 1-800-226-3783. To be eligible for a return, a RMA number must be obtained before 30 days from the purchase date. Please be prepared with your invoice number and an explanation of the problem.

2.   Ship your items to Medical Support Products Inc.
When you receive your RMA number, you will be authorized to ship your product in the original packaging to Medical Support Products Inc. The customer is responsible for paying any shipping costs associated with returning the product to Medical Support Products Inc. Please include your authorized RMA number on your shipping label. Ship your products for return within 10 days of receiving your RMA number.

Ship items to:
Medical Support Products Inc.
3125 Nolt Road
Lancaster, PA 17601

3.   Receive Credit for Your Return
You will be refunded after the product is received and processed. Damaged products or products missing original packaging will not receive credit. Refunds do not include shipping costs and are assessed a 25% restocking fee. Refunds will be issued in 1-3 weeks.

Return Policy FAQ

What Items are returnable?
•   New unopened items in original packaging.
•   Opened items in new and undamaged condition, with no missing parts and original packing.
•   Items shipped in error.

What Items are not returnable?
•   Damaged Items
•   Items missing original packaging
•   Custom Built or Assembled Items

How long do I have for returns?
•   30 days from delivery date.

Where should I return my item?
Medical Support Products Inc
3125 Nolt Road
Lancaster, PA 17601

How do I return and item?
Fill out our online return form. If your return is authorized you will receive a RMA number and info on sending your item back to MSP Inc.

What is your shipping policy for returns?
Items returned as a result of an error by our company will be paid by MSP Inc. For all other returns shipping costs are the responsibility of the customer.

How am I credited for my return?
Refunds will be processed after receiving returned items.
A refund to your credit card will be processed within 2-3 weeks.
You will be credited for the price of the order less any restocking fees and shipping costs.

How should I package my returns? Do I need the original packaging to return an item?
All items for return should be packaged in original packaging.

What is the restocking fee for items?
Restocking fees are based on the Manufacturer’s restocking fee. Your restocking fee will be included in your RMA after you fill out the online return form.

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